Shipping Policy

Last updated: September 11, 2026

Where we ship

ByOurielle offers international shipping to destinations available at checkout. The United States is our primary market. If your country or region cannot be selected at checkout, shipping is not currently available to that address.

Order processing

Most orders are prepared for shipment within 2–5 business days. In-stock items may process faster, while products that need to be sourced or transferred to a fulfillment warehouse can require the full processing window.

Estimated delivery times

The estimates below begin after your order is dispatched:

United States: typically 7–15 business days in transit. Including processing, most orders arrive about 9–20 business days from the order date.
Other supported international destinations: typically 10–20 business days in transit. Including processing, most orders arrive about 12–25 business days from the order date.

These are estimates, not guaranteed delivery dates. Delivery speed varies by product, warehouse, carrier, destination, customs, holidays, and local postal conditions. Some items stocked in a local warehouse may arrive sooner, while remote destinations or customs delays may take longer.

Shipping rates

Shipping cost is shown at checkout based on the destination and order. Any free-shipping offer shown in the store or at checkout applies according to the displayed terms. The final shipping charge is shown before payment.

Tracking and split shipments

Tracking information is sent when it becomes available after dispatch. Items in one order may arrive in separate packages and may have separate tracking numbers.

Customs, duties, and delays

International orders may be subject to customs processing, taxes, duties, brokerage fees, or import charges depending on the destination. When these charges are not collected at checkout, the customer may be responsible for them. Customs, carrier disruptions, peak seasons, holidays, weather, or local postal delays can extend the estimated delivery time.

Address changes and cancellations

Contact us as soon as possible if an address is incorrect or you wish to cancel. We cannot guarantee changes after an order has entered processing or has been dispatched.