Last updated: August 28, 2026
30-day returns
We accept returns for defective and non-defective products, including buyer's remorse, when the request is made within 30 days after delivery. For a non-defective return, the item must be unused, in its original condition, and returned with the packaging, accessories, and components received.
How to start a return
Contact us at shayhadar850@gmail.com or through the contact form before sending the item. Include your order number and the reason for the return. Returns are accepted by mail only. We will provide return authorization instructions and the applicable return address after reviewing the request.
Return shipping and fees
For buyer's-remorse returns, the customer is responsible for return shipping and the original shipping charge is not refundable. For an approved damaged, defective, or incorrect-item claim, ByOurielle will provide or reimburse reasonable return shipping. We charge no restocking fee.
Damaged, defective, or incorrect items
Contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and offer an appropriate replacement, return, or refund. This policy does not limit any mandatory consumer rights.
Exchanges
We do not offer direct exchanges. Return the eligible item for a refund and place a new order for the replacement item.
Refunds
We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the return. Your bank or card issuer may need additional time to post the credit.
Cancellations
Contact us as soon as possible if you need to cancel an order. We will cancel and refund an order that has not entered processing when possible. If the order has already been processed or shipped, the return rules above apply.